In a world where Social Media can make or break any brand, be very aware of the impact that customer complaints have on your business and your bottom line. We all know that customer service and liaison are vital factors to creating a better business. Still, in an...
Complaints or compliments, customer feedback is essential to your business
Building good relationships is what businesses thrive on, particularly in this day and age of Social media where communication and remaining connected is so crucial. The complaints and compliments that customers share with a business are like gold and every business...
4 good reasons your business needs a ‘talking drum!’
Throughout African history drums were used to convey messages over a distance, to warn of intentions, and of course to celebrate victories and rituals. ‘Talking drums’ were those that were used to communicate specific messages. A local African company Dondo The...
Protect and improve your business by managing customer complaints
In a world where Social Media can make or break any brand, be very aware of the impact that customer complaints have on your business and your bottom line. We all know that customer service and liaison are vital factors to creating a better business. Still, in an...
The Importance of Employee Communication Channels
FREE Source of Information Employees generally know 99% of what is happening in any business. Whether it is misappropriation, affairs or unethical behaviour, your employees have first-hand knowledge or a fair suspicion of what is happening. Providing a secure channel...
The Underutilised Value of Customer Complaints
Every business knows that at some stage, customer complaints are inevitable. Realising the value of complaints is what set good entrepreneurs apart from brilliant ones. Phineas T. Barnum believed that “there is no such thing as bad publicity”. We believe that if...
10 Signs of Employee Theft – Blue Collar Crimes
If you are looking for studies conducted and figures published by big organisations, this article is not for you. In this article investigators working on a wide spectrum of fraud, theft and embezzlement investigations in South Africa is allowing you a little insight...
White Collar Crimes – Signs of Employee Theft
“White-collar crime is associated with crimes committed by someone of a higher-level social class.” - Wikipedia This is the type of crime which happens a lot less than blue-collar crimes, BUT this is the one that will probably cost you the most, simply because the...
Guide To Check If You’re Being Scammed – Online Scams
There is no perfect plan to avoid becoming the victim of scammers. Scamming has changed a lot from the back-in-the-days scams where you were offered an investment opportunity in an “almost” too-good-to-be-true scheme. Scammers have developed skills and means that will...
Complaints or compliments, customer feedback is essential to your business
Building good relationships is what businesses thrive on, particularly in this day and age of Social media where communication and remaining connected is so crucial. The complaints and compliments that customers share with a business are like gold and every business...